Find answers and get help with your rbxspot purchases
Your Robux will appear in your account as "pending" moments after payment confirmation
This mandatory hold period helps protect against fraud and ensures transaction security
After the hold period, your Robux will automatically become available for spending
Double-check that you entered your Roblox username correctly during purchase
Ensure your payment was successfully processed and check your email for confirmation
Make sure you're logged into the correct Roblox account that was used for the purchase
For issues not covered above, please join our Discord server and open a ticket in the #support channel. Our team typically responds within minutes during peak hours.
After joining, navigate to the #support channel and click "Open Ticket"